hee5's Responsible Gaming
Our Highest Priority
hee5 believes that enjoyable play brings real joy only when it stays within limits — for your own wellbeing, your family's, and society's.
Why Is Responsible Gaming Important?
Playing games or sports betting on the hee5 platform is a form of entertainment — not a source of income. We want every member to play in a healthy state of mind, within a set budget, and with full enjoyment.
When someone spends excessive time or money, gaming is no longer entertainment — it becomes a problem. That is why hee5 provides a range of effective tools and guidelines for players in Bangladesh to help everyone stay aware and safe.
Opening an account and taking part in any betting activity at hee5 is only for those aged 21 or above.
All services on the hee5 platform are for those aged 21 or above only. Age verification is mandatory when creating an account.
For Ages 21+ Onlyhee5's Protection Tools
hee5 offers the following effective features to keep you protected. If you feel any concern at any time, contact our support right away.
Deposit Limit
Set how much you can deposit each day, each week, or each month. Once a limit is set it takes effect immediately, and a cooling-off period applies before it can be increased.
Set Deposit CapSession Limits & Time-Out
Put your account on a break for a set period — from 24 hours up to several weeks. You will not be able to log in while a time-out is active.
Temporary BreakSelf-Exclusion
If you feel gaming is getting out of control, apply for a permanent or long-term self-exclusion. This step will keep your account completely closed.
Permanent Closure OptionLoss Limit
Your account will automatically stop betting once a set loss amount is reached. Set a weekly or monthly loss limit in advance according to what you can afford.
Loss CapReality Check Notifications
Pop-up messages appear at regular intervals to remind you how long you have been playing and how much you have spent. It is a simple way to stay aware.
Awareness Alerts24/7 Support
No matter how small the issue — contact hee5 via live chat or email ([email protected]) at any time. Our team is always ready to assist in both Bengali and English.
Round-the-Clock SupportThe Golden Rules of Healthy Betting
Follow these habits for a consistently enjoyable experience at hee5:
- Set a budget before you play — and stick to it.
- Do not chase losses by placing more bets.
- Treat gaming purely as entertainment, not as a way to earn money.
- Set both a time limit and a spending limit before each session.
- Avoid playing when you are stressed or feeling low.
- Take regular breaks — spend time on other hobbies and with your family.
- Never bet with borrowed money or money you cannot afford to lose.
- Avoid playing under the influence of alcohol or anything else.
Signs of Problem Gambling
Seek help right away if you notice any of the following signs in yourself:
- You are spending more money on gaming than you planned.
- You keep coming back to try to recover your losses.
- You are hiding your gaming activity from family or friends.
- You want to stop playing but cannot.
- You are neglecting work, studies, or relationships.
- You are taking out loans or draining savings to fund gaming.
- You feel restless or irritable when you are not playing.
If you experience any of these signs, contact hee5 support right now or activate self-exclusion.
Self-Exclusion & Account Control
How Does Self-Exclusion Work?
Self-exclusion is a voluntary step where you choose to block your own access to the hee5 platform. Once activated:
- You will not be able to log in to your account for the set period.
- No bonus or promotional emails will be sent to you.
- Your account balance will remain safe and can be withdrawn once the period ends.
- Your account cannot be reactivated before the exclusion period is over.
To activate self-exclusion, email the hee5 support team at: [email protected]
Setting Deposit & Loss Limits
To set a deposit limit at hee5, contact the support team. A limit reduction takes effect immediately. If you request a limit increase, it will only take effect after the required cooling-off period has passed.
- Daily limit: the maximum amount you can deposit each day.
- Weekly limit: the total deposit cap over seven days.
- Monthly limit: the total deposit cap within a calendar month.
- Minimum deposit ৳100; minimum withdrawal ৳1,000.
Contact hee5 support directly to change a limit or activate a time-out.
Protection of Minors
hee5 strictly ensures that no one under the age of 21 can create or use an account. Age is verified at registration and additional proof may be requested in any case of doubt.
If there are minors in your household, use a PIN or password on your device and always log out after each session. Never share your hee5 account details with anyone.
If you find out that a minor is using your account, notify us immediately at [email protected].
Keep Your Family Safe
Make the younger members of your family aware of online gaming and betting. hee5 never promotes or targets minors.
Family ProtectionQuestions About Responsible Gaming
Enjoy hee5's Best Games Safely
Play responsibly and enjoy hee5's wide range of games and betting options — within your limits, and with enjoyment.