hee5 Privacy Policy
— Your Data, Our Responsibility

This Privacy Policy applies to the hee5 platform and all related services. When you visit the hee5 website, create an account, or use any of our services, you agree to the terms of this policy. We take the privacy of players in Bangladesh very seriously.

This policy describes what information hee5 collects, why it is collected, how it is used, and how it is kept secure. We encourage you to read this policy carefully and contact our support team if you have any questions.

1.1 Information We Collect

hee5 may collect the following types of personal information:

• Identity Information: Full name, date of birth, national ID number or passport number, nationality.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Payment method details (bKash, Nagad, Rocket, Upay, or bank account), transaction history, and deposit and withdrawal records.
• Technical Information: IP address, browser type, device information, cookies, and site usage logs.
• Gaming Activity Information: Betting history, win/loss records, bonus usage details, and session duration.

1.2 How Information Is Collected

hee5 collects information in the following ways:

• Directly from you through the account registration and verification process.
• When you contact our support team (via live chat or email).
• Automatically while you use the website (via cookies and log files).
• From payment service providers during payment processing.
• From third-party services for fraud prevention and identity verification.

2.1 Purposes for Using Information

hee5 uses collected information for the following purposes:

• Account Management: Creating, verifying, and maintaining your account and confirming your identity.
• Service Delivery: Operating casino games, sports betting, and other services.
• Financial Transactions: Processing deposits and withdrawals and ensuring financial security.
• Support Services: Resolving your issues and answering your questions.
• Security & Fraud Prevention: Detecting and preventing suspicious activity.
• Legal Compliance: Storing and reporting information in accordance with applicable laws and regulations.
• Responsible Gaming: Identifying excessive gaming and providing necessary support.
• Platform Improvement: Analyzing usage-related data to improve service quality.

2.2 Marketing Communications

With your consent, hee5 may contact you about promotional offers, bonus information, and platform updates. You may request to stop receiving these communications at any time.

3.1 Sharing Information with Third Parties

hee5 may share your information with third parties in the following circumstances:

• Payment Service Providers: With bKash, Nagad, Rocket, Upay, and banking partners to process transactions.
• Identity Verification Services: For secure and legitimate account verification.
• Technology Partners: Game software providers (such as Pragmatic Play, Evolution Gaming) who access limited information for service quality purposes.
• Law Enforcement Agencies: In response to legal orders or lawful requests.
• Fraud Prevention Services: To ensure account security.

hee5 will never sell or rent your personal information to any third party for marketing purposes.

3.2 International Data Transfers

Your information may be stored or processed on servers outside Bangladesh as required to provide our services. In such cases, hee5 ensures that applicable data protection standards are followed and that your information remains under equivalent protection.

4.1 Technical Security

hee5 takes the following technical measures to keep your information secure:

• SSL Encryption: SSL/TLS encryption technology is used for all data transmission.
• Firewall: Servers protected by advanced firewalls and security protocols.
• Encrypted Database: Sensitive stored information is kept in encrypted form.
• Secure Payment Channels: Dedicated secure channels are used for financial transactions.
• Regular Security Reviews: Regular audits to identify system vulnerabilities.

4.2 Organizational Security

Only authorized staff may access your personal information, and only to the extent necessary to provide services. All staff receive data protection training and are bound by confidentiality agreements.

5.1 What Cookies Are and How They Are Used

Cookies are small text files stored in your browser. hee5 uses cookies for the following purposes:

• Essential Cookies: Maintaining login sessions and ensuring security.
• Functional Cookies: Remembering your preferences and settings.
• Analytical Cookies: Understanding site usage and improving services.
• Security Cookies: Preventing fraudulent activity.

You can control cookies through your browser settings. However, disabling cookies may limit some functionality of the site.

5.2 Third-Party Cookies

Game software providers on our platform may use cookies to a limited extent, which is necessary for the proper operation of games. These cookies are governed by the respective provider's privacy policy.

6.1 How Long Information Is Kept

hee5 retains your personal information only for as long as it is needed to provide services and to meet legal obligations:

• Active Accounts: Complete information is retained for the duration the account remains active.
• Closed Accounts: Financial and identity-related information is retained for a specified period after account closure in accordance with applicable law.
• Transaction Records: Retained for a set period for accounting and legal purposes.
• Gaming History: Retained for dispute resolution and responsible gaming monitoring.

Once the need has passed, your information is securely deleted or anonymized.

7.1 Your Rights

As a hee5 user, you have the following rights:

• Right of Access: You may request a copy of the information stored about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information (though legal obligations may apply).
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Right to Object: You may object to marketing communications or any other use of your information.
• Right to Data Portability: You may request your information in a commonly used format.

7.2 Information of Minors

hee5 is for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that information from a minor has reached us, we will delete it immediately.

8.1 How Policy Updates Are Made

hee5 may update this Privacy Policy from time to time. For significant changes, we will notify you in the following ways:

• A notice will be published on the website.
• A notification may be sent to your registered email address.
• The "Last Updated" date at the top of the policy will be changed.

Continued use of hee5 after an update will be considered your acceptance of the revised policy. We therefore recommend reviewing this policy regularly.

8.2 Relationship with Other Policies

This Privacy Policy should be read together with hee5's Terms and Conditions and Responsible Gaming policy. In the event of any conflict, this Privacy Policy will take precedence on matters relating to data.

9.1 Questions & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team provides service in Bengali and English, 24/7.

We are committed to processing any requests relating to your data rights promptly. Your privacy is very important to us and we will always maintain the highest standards in protecting your information.